Frequently asked questions regarding Puget Sound Energy (PSE) billing and payments.
Q. What is Grand HVAC Leasing Armatic?
A: Grand HVAC Leasing’s Armatic platform is an online portal that allows you to view your electronic bill (e-bills/electronic versions of your Grand HVAC Leasing™ bill) and access payment options.
- View and download e-bills at your convenience, anytime – all you need is Internet access
- Pay your account balance or set up pre-authorized payments quickly and easily
- Access and review e-bills
- Go Paperless – Better for the environment – less paper and waste
Q. How often will I receive the bill?
A. Your bill will be issued monthly. With the Grand HVAC Leasing Armatic portal, you can access your e-bills online anytime.
Q. How do I pay my bill?
A. Grand HVAC Leasing offers several accessible ways to arrange payment:
- You can pay your bill automatically by signing up for pre-authorized payments or a one-time bank payment on the Grand HVAC Leasing portal.
- Call 1-855-754-0530 to make a one-time MasterCard, Visa, Banking payment via phone.
- Mail a check to any of our office locations:
100 South Ashley Dr, Suite 600
Tampa, FL 33602
16000 Christensen Road, Suite 310
Tukwila, WA 98188
3430 South Service Rd, Suite 200
Burlington, ON L7N 3T9, Canada
Q. My pre-authorized banking or credit card information has changed; how can I update it?
A. You can update your banking or credit card information online anytime by accessing your online portal or calling our call center at 1-855-754-0530.
Q. I made a payment; why does it not appear on my latest invoice?
A. Payments can take 3-5 business days to process. If the payment is posted on the account after your new invoice is generated, the payment will not appear on the latest invoice we send. However, the next invoice you receive will show the applied payments. You can check your balance here. To avoid any problems, we recommend that you make all payments before the bill due date.
Q. How do I update my account information?
A. You can access our online portal here or call our call center at 1-855-754-0530.
Q. A credit was supposed to be applied to my account, but I haven’t received it yet.
A. Credits can take 1-2 billing cycles to be applied to your account. If you have not seen the credit after this period, please give us a call at 1-855-754-0530.
If you are a PSE transfer customer and you have a credit from PSE, this will show up on your bill from PSE and not from Grand HVAC Leasing.
Q. I was a PSE customer and I enrolled after the transition date (December 22nd) and I didn’t receive a bill for January.
A. Because of the delay in enrollment, billing dates will be adjusted to allow our system time to generate your invoice and for you to pay your invoice.
|Enrollment Date||First Billing Date|
|January 1st – January 15th||February 15, 2021|
|January 16th – February 15th||March 15, 2021|
|February 16th – March 15th||April 15, 2021|
Your billing date will not affect your access to service and you will be covered from the time you are enrolled. Your 36-month lease payment will begin when your billing date begins.
NOTE: Enrolling later on in the program will not mean that your term length will be shorter; your lease timeline is simply moved back to begin on your first billing month.
Failure to enrol in a timely manner may leave you vulnerable to service costs should your equipment break down.
Q. How cancel my bill if I am moving out, or selling my property?
A. Please contact our call center at 1-855-754-0530 or by email at firstname.lastname@example.org.
Q. How do I buy out my lease?
A. If you would like to buy out your lease, please contact our call center at 1-855-754-0530 or send us a message at email@example.com.